We currently collect and process the following information:
The personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to
We do not share this information with any other organisation or individual, other than those detailed in the ‘Client Agreement’ which forms the basis for the contract between us. The only exception to this relates to payments made for contracted services where identifiers attached by you / your bank to this payment information can be seen by the bank or other financial institution processing that payment.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your information is securely stored.
In accordance with professional and insurance requirements we will retain a record of your personal information (including case records) for a period of 7 years from the point at which the contract between us ends. At the end of that period, any information we have processed will be securely destroyed. At any stage during that period of time, or during the contract, you can request access to the information that we hold in relation to you.
If you have any concerns about my use of your personal information, you can make a complaint to me at emma@presentmind.org.uk. I will send you a written acknowledgement within 30 days, make every effort to resolve the matter within three months and inform you of the outcome. As required by the law, I will keep a record of your complaint for six years.
You can also complain to the ICO if you are unhappy with how I have used your data or if you are not happy with how I have attempted to resolve your complaint. Contact them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113; ICO Website: https://www.ico.org.uk
It has made such a difference to me and everyone is saying how well I look. I feel it too. Thank you so much.
by Client with anxiety and low self confidence
I'm able to concentrate more on living in the present. This has helped me overpower the negative or unwanted thoughts. Helped making me feel more positive. Thank you very much.
by Mindfulness course attendee
After our last session I couldn't believe how much better I felt. I cannot thank you enough for making me feel comfortable enough dealing with the trauma and helping me through it. I now rave about how amazing Rewind Therapy is. Can't wait for our next session
by Client with trauma
I really do appreciate your understanding and it’s so nice to be able to talk to you about my past. It’s also so nice that you understand how I am feeling. You’re an amazing Lady. Thank you for the guided relaxation. I think I am going to do this every day, it was so beneficial.
by Client with new diagnosis of chronic condition and trauma
Very life changing, provides very practical tools to enhance your lifestyle. Thank you for helping me realise that stress is not external. it is something I create for myself and now I know how to stop! Thank you!
by Client with stress
I’m starting to ‘let go’ of things that stress me out, which is having a good impact on me and also people who I’m close with.
by Client with anxiety
Mindfulness is helping me to concentrate more on living in the present. This has helped me overpower the negative or unwanted thoughts. Helped making me feel more positive.
by Client with depression
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